Return, Exchange & Refund Policy

🔄 Return, Exchange & Refund Policy – CharmzJewelz

At CharmzJewelz, we deeply value your trust. Each piece you purchase is selected with care and crafted with attention to detail. While we strive for perfection, we understand that in rare situations, you may need to reach out to us for a return or exchange.

We’re here to support you — with a fair and transparent policy designed for both your peace of mind and the delicate nature of our jewelry.

🛑 Important Notes

Due to hygiene and safety standards, we do not accept returns or exchanges on earrings unless the item is damaged or incorrect.
Other items are eligible only under specific conditions (see below).

✅ Eligibility Criteria for Return or Exchange

We accept return or exchange requests if:

The item you received is damaged, defective, or incorrect
You notify us within 48 hours of delivery
The item is in unused, unworn condition, with its original packaging and tags intact
You provide clear photos or an unboxing video (to help us assess and support your case)

We do not accept returns or exchanges for reasons related to:

Change of mind
Personal taste or sizing preference
Delay by courier services once dispatched (though we’re happy to assist in tracking)

🔄 How to Request a Return or Exchange

Please email us at thegoldenanklet1@gmail.com within 48 hours of receiving your order. Include:

Your order number
A brief explanation of the issue
Photographs of the product and packaging (mandatory)
Unboxing video, if available (recommended for faster resolution)

Once your request is reviewed and approved, we’ll guide you on the next steps.

🚚 Reverse Pickup & Return Shipping

In most cases, we’ll arrange a reverse pickup via our courier partner.
If reverse pickup is not available in your area, you may be asked to ship the product back yourself. In such cases, we will reimburse standard courier charges as store credit (on valid proof).